What Ails Doctors (Part I)
“Patients get about 18 seconds to tell a doctor their concerns before being interrupted,” Richard Frankel tells me. Frankel is a professor of medicine and geriatrics at the Indiana University School of Medicine, and he has studied the amount of time allotted to a patient’s complaints.
As the author of “Four Habits of Highly Effective Clinicians,” Frankel is [...]
